Frequently Asked Questions

Registration at ph87 takes less than 3 minutes. Here's how:

• Click the ph87 Login link in the navigation menu
• Select "Create Account" or "Sign Up"
• Provide your email address, mobile number, and create a secure password
• Verify your mobile number via SMS code
• Complete your profile with your full name and date of birth
• Accept the Terms & Conditions and confirm you are 21 years or older

Once registered, you can make your first deposit and start playing immediately. For full account verification (required for withdrawals), you'll need to upload a valid government-issued ID such as a Philippine passport, driver's license, or UMID card.

You must be 21 years of age or older to register and play at ph87 Casino. This is a strict legal requirement under Philippine gaming regulations. During registration and account verification, we check your age using government-issued identification documents. Any player found to be under 21 will have their account immediately closed, deposits refunded, and winnings forfeited. ph87 takes underage gaming prevention seriously and uses advanced age verification technology to protect minors.

Account verification at ph87 is required before you can make your first withdrawal. To verify your account:

• Log in to your ph87 account and go to Account Settings
• Navigate to the Verification section
• Upload a clear photo or scan of a valid government-issued ID (passport, driver's license, UMID, or national ID)
• Upload a recent proof of address document (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Take a selfie holding your ID next to your face for identity confirmation

Our verification team reviews documents within 24 hours. You'll receive an email confirmation once your account is fully verified. This process protects both you and ph87 from fraud and ensures compliance with Philippine anti-money laundering regulations.

No. ph87's Terms & Conditions strictly prohibit multiple accounts. Each player is allowed one account only. Creating multiple accounts is considered bonus abuse and violates our fair play policy. If we detect multiple accounts linked to the same person (via IP address, device fingerprint, payment method, or personal details), all accounts will be closed, bonuses forfeited, and winnings voided. If you've forgotten your login details or lost access to your original account, contact our support team — we'll help you recover it rather than creating a new one.

If you've forgotten your ph87 password, resetting it is simple:

• Go to the ph87 Login page
• Click "Forgot Password?" below the login form
• Enter the email address or mobile number associated with your account
• Check your email or SMS for a password reset link or code
• Follow the link or enter the code to create a new password

For security reasons, password reset links expire after 1 hour. If you don't receive the reset email, check your spam folder or contact our support team for assistance.

The minimum deposit at ph87 is ₱100 for most payment methods including GCash, PayMaya, and bank transfers. This low minimum makes ph87 accessible to all Filipino players, whether you're just starting out or prefer to play with smaller amounts. There is no maximum deposit limit, though individual payment providers may have their own transaction limits. For example, GCash has a daily transaction limit that varies based on your verification level.

Deposits at ph87 are instant for all electronic payment methods including GCash, PayMaya, and online bank transfers. Your funds appear in your ph87 account balance within seconds of completing the transaction. Over-the-counter deposits via 7-Eleven, Cebuana Lhuillier, or pawnshops may take 15-30 minutes to reflect in your account as the payment center processes the transaction. If your deposit hasn't appeared after 1 hour, contact our support team with your transaction reference number and we'll investigate immediately.

Withdrawing your winnings from ph87 is simple:

• Log in to your ph87 account and go to the Cashier or Withdrawal section
• Select your preferred withdrawal method (GCash, PayMaya, or bank transfer)
• Enter the amount you wish to withdraw (minimum ₱500)
• Provide your GCash number, PayMaya account, or bank account details
• Confirm the withdrawal request

Your account must be fully verified before you can make your first withdrawal. Withdrawals are processed within 24 hours on business days. For security reasons, you must withdraw to the same payment method you used to deposit, or to a verified account in your name.

ph87 does not charge any fees for deposits or withdrawals. However, your payment provider (GCash, PayMaya, or your bank) may charge their own transaction fees. For example, GCash charges a small convenience fee for cash-ins, and some banks charge fees for InstaPay or PESONet transfers. These fees are set by the payment providers, not by ph87. We recommend checking with your payment provider for their current fee schedule.

Withdrawals may be declined for several reasons:

• Unverified Account: You must complete account verification before your first withdrawal
• Bonus Wagering Incomplete: If you claimed a bonus, you must meet the wagering requirements before withdrawing
• Incorrect Payment Details: Double-check that your GCash number, PayMaya account, or bank details are correct
• Minimum Not Met: Withdrawal amount must be at least ₱500
• Payment Method Mismatch: You must withdraw to the same method you used to deposit, or to a verified account in your name

If your withdrawal is declined, you'll receive an email explaining the reason. Contact our support team if you need assistance resolving the issue.

Yes! ph87 Casino is fully optimized for mobile play on both iOS and Android devices. You can access ph87 directly through your mobile browser — no app download required. Simply visit ph87.net on your smartphone or tablet, log in, and start playing. All games, payment methods, and account features work seamlessly on mobile. The mobile interface uses the same iOS-inspired glassmorphism design as the desktop site, providing a smooth and familiar experience for Filipino players on the go.

Absolutely. All games at ph87 use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our game providers are licensed and regularly audited by independent testing agencies like iTech Labs and GLI. ph87 cannot manipulate game results — outcomes are determined entirely by the RNG software, which is sealed and cannot be tampered with. You can view the Return to Player (RTP) percentage for each game in the game information screen. RTP represents the theoretical percentage of wagered money that is paid back to players over time.

RTP stands for Return to Player and represents the theoretical percentage of all wagered money that a game will pay back to players over millions of spins or rounds. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over the long term. RTP is calculated over millions of game rounds, so your individual session results will vary. Some sessions you'll win more than the RTP suggests, other times less — that's the nature of random outcomes. Higher RTP games give you better long-term value, but they don't guarantee wins in any single session.

Yes! Most slots, fishing games, and table games at ph87 offer a demo mode that lets you play for free without wagering real money. Demo mode is perfect for trying new games, learning the rules, and testing strategies before playing with real pesos. To access demo mode, simply click on a game and select "Play for Fun" or "Demo" if available. Note that live casino games and some progressive jackpot slots do not offer demo mode and require real money play. Bingo games also require real money entry as they are community-based games with shared prize pools.

Wagering requirements (also called playthrough or rollover) specify how many times you must wager your bonus amount before you can withdraw winnings. For example, if you receive a ₱1,000 bonus with 30x wagering requirements, you must wager ₱30,000 (₱1,000 × 30) before you can withdraw. Not all games contribute equally to wagering requirements — slots usually contribute 100%, while table games may contribute 10-20%. Wagering requirements must be completed within a specified time period (usually 30 days). You can track your wagering progress in your account dashboard.

Claiming bonuses at ph87 is simple:

• Check the Promotions page for available offers
• Read the full terms and conditions for the bonus you want to claim
• If a bonus code is required, copy it
• Go to the Cashier and make a qualifying deposit
• Enter the bonus code in the designated field (if applicable)
• The bonus will be credited to your account automatically

Some bonuses are opt-in only, meaning you must manually activate them in your account settings. Others are credited automatically to all eligible players. Always read the terms before claiming to ensure you understand the wagering requirements and game restrictions.

Bonus funds themselves cannot be withdrawn — only the winnings generated from playing with the bonus can be withdrawn, and only after you've met the wagering requirements. For example, if you receive a ₱1,000 bonus and win ₱5,000 while playing with it, you can withdraw the ₱5,000 in winnings once you've completed the 30x wagering requirement. The original ₱1,000 bonus amount will be deducted from your balance when you make the withdrawal. Some bonuses have maximum withdrawal limits (e.g., you can only withdraw up to 5x the bonus amount).

ph87 takes data privacy seriously and complies with the Philippine Data Privacy Act. We collect only the information necessary to operate your account, process payments, and comply with legal requirements. Your personal information is stored on secure servers with multi-layer access controls. We use encryption, firewalls, and intrusion detection systems to prevent unauthorized access. Our staff are trained in data privacy best practices and sign confidentiality agreements. We never sell or rent your personal information to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect someone has accessed your ph87 account without permission:

• Change your password immediately using the "Forgot Password" feature
• Contact our support team right away at [email protected]
• Review your transaction history for any unauthorized deposits or withdrawals
• Enable two-factor authentication (2FA) if you haven't already
• Check your email for any password reset or account change notifications you didn't initiate

ph87 will investigate any suspected security breach and take appropriate action to secure your account. We may temporarily freeze your account while we investigate to prevent further unauthorized activity.

Yes. ph87 offers two-factor authentication (2FA) as an optional security feature for your account. When 2FA is enabled, you'll need to enter a verification code sent to your mobile phone via SMS in addition to your password when logging in. This adds an extra layer of security and makes it much harder for unauthorized users to access your account, even if they know your password. We strongly recommend enabling 2FA, especially if you play on shared or public devices. You can activate 2FA in your Account Settings under the Security section.